List of possible messages – "Phone Restricted", "Enter Restriction Code", "SIM Card Invalid", "SIM Card Not Accepted". If your handset displays a different message it is recommended to move onto the next step in the unlocking procedure.
Because each handset may have a different variation in software there is no standard message when a Non-Vodafone and Non-Three Australia SIM card is inserted. Question: My handset displays a different message then what is shown in this procedure when I insert a Non-Vodafone and Non-Three Australia SIM card.Īnswer: The most common message the phone will display is "SIM card not valid". This is not a handset unlocking difficulty.
For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone. This is not the unlocking code that has just been provided. Question: My phone asks to enter a PIN numberĪnswer: For SIM cards with PIN ENABLED you will be required to enter a PIN. able to be used in another handset to make a successful call at the same location. Is the SIM card used to unlock the handset Active – i.e.
IMEI confirmed by entering *#06# into the device to confirm – This will bring the IMEI up on the screen of the device.Was the device purchased from Vodafone Australia or Three Australia.
Please contact customer care on the above number for further information regarding a blocked device.Įxperiencing Difficulties Unlocking Your Handset? If you enter the unlocking sequence correctly after that point the phone will still not unlock. If the 15-digit unlock code is incorrectly entered three (3) consecutive times the phone will be blocked and it will display "Not Allowed". If a wrong unlocking code is entered, it will display "CODE ERROR" or "CANNOT UNDO RESTRICTIONS" (You will need reception and phone credit with the different network provider) This will be confirmed if you can make and receive calls with the Non-Vodafone Australia and Non-Three Australia SIM card. The handset will display "SIM card restriction off" and is unlocked after successful entry of the unlocking code. (When entering the unlocking sequence it disappears? See the FAQ below) To enter + press the * (star) key two timesįor Example: If your 15-digit unlocking code is 123456789012345, enter the following in sequence: #pw+12456789012345+1#. To enter w press the * (star) key four times To enter p press the * (star) key three times Enter into the phone #pw+ followed by the 15-digit unlocking code shown above, and then +1# (Do not enter the 15-digit IMEI number by mistake).This step has the potential to PERMANENTLY BLOCK YOUR PHONE! Carefully read the following steps before attempting to enter the unlock code.The phone will then display the message "SIM card not valid" on the screen.Optional Step: If the SIM card has a PIN, enter your PIN number. Ensure the phone is charged and then switch the phone on.Insert a SIM card from another carrier/network provider (a SIM that is not from Vodafone or 3 Australia).Take note of the unlocking code shown above In case of difficulty see FAQ below or contact our Technical Support Team on 1300 301030 for further assistance. This procedure unlocks the handset from being network restricted from only using SIM cards from the Vodafone Hutchison Australia network. PLEASE READ THE INSTRUCTIONS CAREFULLY BEFORE YOU ATTEMPT ANY UNLOCK PROCESS